Identity Only Pattern
The Identity Only pattern is ideal for AI agents that need secure identity and audit trails without complex policy rules or agent-to-agent communication. This pattern is commonly used in enterprise customer service scenarios.
Use Case: Enterprise Customer Service AI
This pattern demonstrates secure identity for AI agents that:
- Handle sensitive customer interactions
- Access multiple enterprise systems
- Maintain secure audit trails
- Process confidential customer data
// Example using LangChain (works with any framework)
const customerServiceAgent = await secureConnect(
new LangChain.Agent({
name: "customer_service_ai",
llm: new OpenAI({ temperature: 0 }),
tools: [
customerDataTool,
billingSystemTool,
orderManagementTool,
supportTicketTool
]
}),
{
spiffe: {
trustDomain: "enterprise.customer.service",
keyDir: "/path/to/key/dir"
}
}
);
// Usage example
async function handleCustomerInquiry(customerId, inquiry) {
// Verify agent identity before accessing customer data
const agentId = await customerServiceAgent.getIdentity();
// Log secure session with verified identity
await logCustomerSession({
event: "INQUIRY_START",
customerId: customerId,
agentId: agentId,
timestamp: new Date()
});
try {
// Process inquiry with secure system access
const resolution = await customerServiceAgent.resolveInquiry({
customer: customerData,
inquiry: inquiry,
systemAccess: {
billing: true,
orders: true,
support: true
}
});
return {
resolution: resolution.response,
ticket: resolution.ticketId,
audit: {
agentId: agentId,
timestamp: new Date(),
accessLog: resolution.accessLog
}
};
} catch (error) {
await logCustomerSession({
event: "INQUIRY_ERROR",
customerId: customerId,
agentId: agentId,
error: error.message,
timestamp: new Date()
});
throw error;
}
}
Real-World Applications
-
Enterprise Customer Support
- Secure customer data handling
- Multi-system secure access
- Complete interaction audit trail
- Verified system operations
-
Financial Account Management
- Secure transaction processing
- Identity-verified operations
- Cross-system account access
- Complete audit compliance
-
Healthcare Patient Support
- HIPAA-compliant data access
- Secure patient interactions
- Multi-department coordination
- Complete medical record tracking